Head Hostess Job in Dubai – Le Majlis Palm Jumeirah Mall
Job Overview
The Head Hostess position at Le Majlis is a senior front-of-house role based in Palm Jumeirah. The role centers on managing guest reception, overseeing reservations, and maintaining service standards at the entrance of the venue. It requires both operational control and direct interaction with guests.This position is typically suited for candidates with prior supervisory experience in hospitality environments where service quality and guest flow are closely monitored.
About Le Majlis
Le Majlis operates as a restaurant, café, and pastry lounge inspired by French dining concepts and Emirati design traditions. The venue includes multiple service areas such as a lounge, main dining space, and outdoor seating.
The concept focuses on structured service delivery, where each stage of the guest journey is carefully managed. As a result, front-of-house roles carry significant responsibility in shaping the overall experience.
Core Responsibilities
Reception and Guest Flow
The Head Hostess is responsible for organizing the reception area and ensuring that guest arrivals are handled efficiently. This includes greeting visitors, managing waiting lists, and coordinating seating arrangements with service staff.
Reservation Management
Handling reservations is a central task. Duties include responding to booking inquiries, confirming reservations, and maintaining accurate records within the Seven Rooms system. Precision in data entry and communication is essential.
Performance Tracking
Daily monitoring of covers, cancellations, and no-shows forms part of the role. These figures are compiled into reports that support operational planning and service adjustments.
Sales Support
The position involves introducing guests to retail pastry items, promotions, and upcoming events. This requires product awareness and the ability to communicate information clearly without disrupting the guest experience.
Team Coordination
Close coordination with management and service teams is necessary to maintain consistent standards. Feedback from guests is collected and reviewed to identify areas for improvement.
System Maintenance
Ensuring the accuracy of the Seven Rooms database is an ongoing responsibility. Clean and updated records contribute to smoother reservation handling and better guest profiling.
Qualifications and Skills
Professional Experience
Candidates are expected to have at least two to three years of experience in a hostess role, including a minimum of one year in a supervisory position. Backgrounds in upscale restaurants or high-end hospitality venues are preferred.
Technical Knowledge
Experience with reservation platforms, particularly Seven Rooms, is required. Familiarity with digital guest management systems supports efficiency in daily operations.
Leadership Ability
The role requires the ability to supervise front-of-house staff, manage scheduling pressures, and maintain order during busy service periods.
Communication Skills
Clear and professional communication is essential. The role involves frequent interaction with guests, colleagues, and management.
Personal Competencies
Attention to detail, problem-solving ability, and the capacity to remain composed under pressure are key attributes. These qualities support consistent service delivery in a fast-paced environment.
Language Requirements
Fluency in English is mandatory. Knowledge of Arabic is considered beneficial due to the diverse customer base.
Availability Criteria
Applicants should already be located in the UAE and available to start work without delay.
Work Conditions
The Head Hostess operates in a dynamic setting where service demand can fluctuate significantly throughout the day. Peak periods require rapid decision-making and strong organizational skills.
The role also carries responsibility for maintaining the first point of contact with guests, making consistency and professionalism critical at all times.
Summary
The Head Hostess role at Le Majlis involves a combination of leadership, operational oversight, and guest interaction. It is structured around maintaining service standards, managing reservations, and ensuring efficient front-of-house operations.
This position aligns with candidates who have experience in high-end hospitality and are capable of handling both administrative and customer-facing responsibilities in a demanding environment.
How to apply
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Le Majlis Palm Jumeirah Mall Careers – Head Hostess Job in Dubai
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